Shipping
Thank you for choosing CityX Editions! Below is all the information you need about how we deliver our products:
Digital Products (eBooks)
• All digital products are available for instant download after purchase.
• Once your payment is confirmed, you’ll receive a download link via email. Please check your inbox (and spam/junk folder if necessary).
• If you encounter any issues downloading your product, contact us at media@cityxvenice.io and we’ll assist you promptly.
Physical Products
• Orders for physical products are processed within 1 business day (excluding weekends and holidays).
• Once processed, your package will be shipped using the method selected at checkout.
Shipping Options for Physical Products
International Shipping:
• Standard International Shipping: 7–21 business days
• Express International Shipping: 3–7 business days
Order Tracking
• For physical products, you’ll receive a confirmation email with a tracking link as soon as your order ships.
Additional Information
• Customs Fees: International customers may be subject to customs duties or taxes upon delivery. These fees are the responsibility of the customer.
• Refunds: Digital products are non-refundable due to their instant nature. For physical products, please review our Refund Policy.
• Delivery Delays: Shipping times are estimates and may vary due to carrier delays or other factors outside our control.
For any questions or concerns, feel free to contact us at media@cityxvenice.io.
Thank you for shopping with us!
This combines the immediate availability of digital products with the next-day shipping for physical items in a clear, customer-friendly way.
Here’s a standard Shopify refund policy you can use for your store:
Refund Policy
Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our refund policy below:
Returns
• Our return policy lasts 30 days. If 30 day have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Refundable Items
• Digital downloads (eBooks, PDFs)
• Sale items (if specified as final sale at purchase)
Refunds
• Once your return is received and inspected, we will notify you via email about the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
• If you haven’t received a refund yet, check with your bank or credit card provider. Processing times may vary.
• If you’ve done this and still haven’t received your refund, please contact us at media@cityxeditions.io.
Exchanges
• We only replace items if they are defective or damaged. If you need an exchange, email us at media@cityxeditions.io and we’ll assist you.
Return Shipping
• Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund.
How to Start a Return
To initiate a return, contact us at media@cityxeditions.io. Please include your order number and details of the item(s) you wish to return.
If you have any questions about our refund policy, feel free to contact us.
Thank you for shopping with us!
Digital Products (eBooks)
• All digital products are available for instant download after purchase.
• Once your payment is confirmed, you’ll receive a download link via email. Please check your inbox (and spam/junk folder if necessary).
• If you encounter any issues downloading your product, contact us at media@cityxvenice.io and we’ll assist you promptly.
Physical Products
• Orders for physical products are processed within 1 business day (excluding weekends and holidays).
• Once processed, your package will be shipped using the method selected at checkout.
Shipping Options for Physical Products
International Shipping:
• Standard International Shipping: 7–21 business days
• Express International Shipping: 3–7 business days
Order Tracking
• For physical products, you’ll receive a confirmation email with a tracking link as soon as your order ships.
Additional Information
• Customs Fees: International customers may be subject to customs duties or taxes upon delivery. These fees are the responsibility of the customer.
• Refunds: Digital products are non-refundable due to their instant nature. For physical products, please review our Refund Policy.
• Delivery Delays: Shipping times are estimates and may vary due to carrier delays or other factors outside our control.
For any questions or concerns, feel free to contact us at media@cityxvenice.io.
Thank you for shopping with us!
This combines the immediate availability of digital products with the next-day shipping for physical items in a clear, customer-friendly way.
Here’s a standard Shopify refund policy you can use for your store:
Refund Policy
Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our refund policy below:
Returns
• Our return policy lasts 30 days. If 30 day have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Refundable Items
• Digital downloads (eBooks, PDFs)
• Sale items (if specified as final sale at purchase)
Refunds
• Once your return is received and inspected, we will notify you via email about the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
• If you haven’t received a refund yet, check with your bank or credit card provider. Processing times may vary.
• If you’ve done this and still haven’t received your refund, please contact us at media@cityxeditions.io.
Exchanges
• We only replace items if they are defective or damaged. If you need an exchange, email us at media@cityxeditions.io and we’ll assist you.
Return Shipping
• Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund.
How to Start a Return
To initiate a return, contact us at media@cityxeditions.io. Please include your order number and details of the item(s) you wish to return.
If you have any questions about our refund policy, feel free to contact us.
Thank you for shopping with us!